These terms and conditions set out the basis on which Man And A Van Chelsea provides its moving and transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to protect both parties and to ensure that each job is carried out safely, lawfully and with reasonable care. These terms apply to domestic removals, single-item transport, office moves, furniture collection and delivery, and other similar man and van Chelsea services unless a separate written agreement says otherwise.

For the purposes of these terms, “we”, “us” and “our” refer to the service provider operating under the Man And A Van Chelsea name, and “you” or “the customer” refers to the person or business making the booking. Any quotation, estimate or booking confirmation is given on the assumption that the information you provide is accurate and complete. If details change, including access conditions, property type, item list, parking restrictions or timing, we may revise the quote, schedule or service approach accordingly.

Service scope may include loading, transporting and unloading items, but it does not automatically include dismantling, reassembly, specialist packing, or disposal of waste unless specifically agreed in advance. Where additional tasks are requested on the day, we may accept them at our discretion and may apply additional charges. The customer remains responsible for ensuring that items are ready for collection, adequately packed if required, and suitable for safe movement by a man with a van in Chelsea or a similar vehicle-based service.

Booking Process

A booking is only confirmed once we have accepted your request and provided written or electronic confirmation. A quotation alone does not guarantee availability. When you request a service, you should provide accurate information about the pick-up and delivery addresses, number and type of items, access arrangements, parking limitations, floors, lifts, and any special handling needs. This enables us to assign the appropriate vehicle, time slot and staffing for your Man And A Van Chelsea booking.

We may ask for photographs, an item list, or additional details before finalising the quote. If the job requires more time, extra manpower, a larger vehicle, or specific equipment, the price may be adjusted before the move takes place. You must ensure that the person making the booking has authority to do so and can accept these terms and conditions on behalf of all persons involved in the move or delivery.

Booking requests can be made for a specific date and time, but arrival times are always subject to traffic, weather, road closures and prior job completion. We will use reasonable efforts to arrive within the agreed time window, yet time is not guaranteed unless we expressly state otherwise in writing. Where access is delayed or the property is not ready, waiting charges may apply. The Man And A Van Chelsea team may also decline or postpone a booking where the job appears unsafe, unlawful or materially different from the description provided.

Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be fixed or estimated depending on the information available at the time of booking. Fixed quotes are based on the details provided and may be revised if the job changes. Estimated quotes are subject to final confirmation after the work has been completed. Additional fees may apply for stairs, long carries, parking charges, congestion-related delays, waiting time, out-of-hours work, dismantling, reassembly, or any other extra service agreed on the day.

Payment terms will be confirmed at the time of booking. In most cases, payment is due upon completion of the service, unless we request a deposit or advance payment to secure the booking. We may accept bank transfer, card payment, cash or other agreed methods. If a deposit is required, the booking may not be reserved until that deposit has been received. Failure to pay any invoice by the due date may result in interest, reasonable recovery costs and suspension of further work until the balance is settled.

Customers are responsible for ensuring that funds are available and that payment can be made promptly when requested. If there is a dispute about the amount charged, you must notify us as soon as possible and provide a clear explanation. Undisputed amounts remain payable on time. We reserve the right to charge for reasonable costs incurred where a card payment is declined, a transfer is reversed, or incorrect payment details are supplied. A man and van Chelsea quotation may exclude unforeseen third-party costs unless otherwise stated.

Cancellations, Amendments and No-Shows

You may cancel or amend a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether costs have already been incurred for scheduling, vehicle allocation, labour, or administrative work. If a booking is cancelled at short notice, especially where a team has already been dispatched or other work has been refused in reliance on your reservation, a charge may be made to cover our losses.

Where a customer changes the date, time, volume of goods, or collection and delivery locations, we may treat that change as a new booking or as an amended booking with revised pricing. We will always try to be flexible, but any amendment is subject to availability. If you fail to provide access, cannot be contacted, are not present at the agreed time, or the service cannot proceed due to your actions or omissions, the booking may be classed as a no-show and the full or partial fee may remain payable.

We may cancel or suspend a booking if we reasonably believe the job cannot be carried out safely, lawfully or within the agreed terms. This includes circumstances such as severe weather, vehicle breakdown, illness, unsafe access, incorrect load descriptions, or the discovery of items we are not permitted to transport. In such cases, we will use reasonable efforts to rearrange the service, but we shall not be liable for indirect losses arising from the cancellation of a Man And A Van Chelsea booking.

Liability and Customer Responsibilities

Our liability is limited to losses directly caused by our negligence or breach of contract, subject to the exclusions and limits set out in these terms. We are not responsible for loss or damage arising from inaccurate instructions, hidden defects, inadequate packing, fragile items not declared as fragile, or the natural condition of items that are old, unstable or already damaged. Customers should ensure that valuable, irreplaceable or highly fragile goods are properly protected and, where appropriate, insured separately.

Unless otherwise agreed in writing, we do not accept responsibility for disconnection or reconnection of electrical items, plumbing, gas appliances, data loss, software problems, or damage to items that require specialist handling. Any item that is bulky, heavy, awkward or unusually valuable should be disclosed at the time of booking so that we can assess whether the service is suitable. The customer must also secure adequate parking and access where legally possible, or inform us in advance of restrictions that may affect the job.

We may refuse to move any item that is dangerous, illegal, contaminated, leaking, infested or likely to cause injury or damage. This includes, without limitation, hazardous chemicals, explosives, pressurised containers, certain fuels, live animals and prohibited waste. If we reasonably suspect that an item presents a health, safety or legal risk, we may stop work immediately. Any delay, cancellation or additional cost resulting from such refusal remains the customer’s responsibility. A man with a van Chelsea service is intended for lawful domestic or commercial transport only.

Waste Regulations and Prohibited Items

Where our service includes collection or removal of unwanted goods, waste handling must comply with UK law, including waste duty-of-care requirements and any applicable local authority rules. The customer is responsible for informing us in advance if any item may be classed as waste. We may request details to determine whether the material can be moved, whether it needs segregating, and whether it must be transferred to an authorised waste facility. We do not carry out unlawful dumping, fly-tipping or disposal by any improper means.

We will only remove waste that we are lawfully permitted to handle and that has been agreed in advance. Certain materials may require special licences, specialist carriers or separate treatment. The customer warrants that any waste handed to us is accurately described and does not include banned or hazardous substances unless we have expressly agreed and are legally authorised to collect them. If undeclared prohibited waste is discovered, we may refuse the load, return it to the customer, or hand it to the appropriate authority if required by law.

You agree to indemnify us for any fine, charge, cost or claim arising from your failure to disclose the true nature of the waste, from misdescription of items, or from requesting us to dispose of materials unlawfully. This includes contamination caused by mixing general waste with hazardous items. Where a man and van Chelsea booking includes disposal, we may issue a separate charge for loading, transport, tipping fees and handling time. We retain discretion to decline any disposal request that would place us in breach of waste regulations.

Service Standards, Delays and Force Majeure

We will carry out each Man And A Van Chelsea service with reasonable care and skill, using suitable vehicles and equipment for the agreed job. However, service performance may be affected by events outside our reasonable control, including severe weather, accidents, road closures, strikes, civil emergencies, fire, flood, power failure, government restrictions, or the breakdown of vehicles and equipment. Such events may delay or prevent performance without creating liability for any consequential loss.

Where a delay occurs, we will make reasonable efforts to keep you informed and to resume the job as soon as practicable. If the delay materially changes the nature of the booking, we may offer a revised time, alternative vehicle, or rescheduled appointment. If performance becomes impossible due to force majeure, either party may cancel the affected service without penalty, save for reasonable costs already incurred where permitted by law and where the customer has requested work to begin or remain reserved.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising out of a booking shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is expressly agreed in writing. This limitation applies to the fullest extent permitted for a man and van Chelsea provider.

General Terms

You must ensure that items are accessible, packed appropriately and ready for loading at the agreed time. If our team must wait, move items repeatedly due to poor preparation, or provide additional handling because access is blocked or information was incomplete, extra charges may apply. The customer is also responsible for ensuring that all instructions are lawful and that any person giving directions on the day is authorised to do so.

Any contract made under these terms is between you and the service provider named in the booking confirmation. No other person may enforce these terms unless permitted by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce a right immediately does not waive that right. References to written confirmation include email or other electronic messages unless we state otherwise.

These terms may be updated from time to time. The version in force at the date of your booking will apply to that booking unless a later written change is agreed. We recommend that you retain a copy for your records. By using a Man And A Van Chelsea service, you acknowledge that you have read, understood and accepted these service conditions in full.

Governing Law

These terms and conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies to all bookings made for Man And A Van Chelsea services, regardless of where the customer is located within the United Kingdom.

Nothing in this governing law clause affects any rights you may have under applicable consumer protection law where such rights cannot be waived. If you are a business customer, you agree that these terms represent the entire agreement between the parties in relation to the relevant booking and that any variation must be agreed in writing. The legal framework for a man and van Chelsea booking is therefore clear, practical and enforceable.