Man and a Van Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Chelsea provides man and van and removal services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company, or organisation that makes a booking with us or on whose behalf a booking is made.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, or related services that we agree to provide.

Goods means the items of property that are the subject of the Services.

We, us, and our mean Man and a Van Chelsea.

Contract means the agreement between the Client and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

We provide man and van and removal services, including transportation of household and business goods, loading and unloading, and, where agreed in advance, assistance with packing and unpacking. The precise scope of the Services will be set out in our quotation or booking confirmation.

Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings, or handling of items requiring specialist lifting or installation.

We reserve the right to decline to move any item that, in our reasonable opinion, presents a risk to health and safety, is unlawful to transport, or is insufficiently packaged or secured for safe transport.

3. Booking Process

Bookings may be requested by the Client through our online form or other contact methods we make available. A booking is not confirmed until we have issued a written or electronic booking confirmation specifying the date, time window, vehicle type, and estimated duration or price.

The Client must provide accurate and complete information at the time of booking, including collection and delivery addresses, access details, floor levels, parking arrangements, approximate volume or list of Goods, and any special handling requirements or restrictions.

Our quotation is based on the information supplied by the Client. If the information provided is incomplete or inaccurate, or if the scope of the work changes on the day, we may adjust the price and time estimate accordingly. Any such adjustment will be charged at our then current rates.

Where a fixed price is not agreed in advance, the Services will be charged by time, based on our hourly rates applicable on the date of the move, plus any agreed or necessary additional charges.

4. Access, Parking, and Client Responsibilities

The Client is responsible for ensuring that suitable access and parking are available at both collection and delivery locations for the duration of the Services. This includes arranging any required parking permits or authorisations and covering any associated costs.

If parking is not available nearby, or if access is restricted by factors including but not limited to staircases, long carrying distances, lifts, security restrictions or time limits, additional time or charges may apply.

The Client must ensure that all Goods are ready to be moved at the agreed start time, suitably packed where the Client is responsible for packing, and that fragile or high value items are clearly identified.

The Client, or an authorised representative, must be present at collection and delivery addresses throughout the Services to provide access, instructions, and approvals. Where the Client or representative is not present, we will perform the Services as reasonably as possible based on the information available, and our liability for any loss or damage may be limited as a result.

5. Payments and Charges

Unless we agree otherwise in writing, payment is due in full either in advance or immediately on completion of the Services on the day of the move.

We may require a deposit or full prepayment to secure your booking. Any required deposit or prepayment amount will be confirmed at the time of booking. If you fail to pay any requested deposit within the specified time, we may release the booking slot and no Contract will be formed.

Accepted payment methods and any applicable surcharges or conditions will be communicated during the booking process. Where payment is made by a third party on behalf of the Client, the Client remains fully responsible for all sums due under the Contract.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover from the Client all reasonable costs of recovery, including legal and administrative costs.

We are entitled to retain possession of the Goods and not to unload or deliver them until all outstanding charges have been paid in full. If payment is still not made after reasonable notice, we may follow appropriate legal processes to recover amounts owed and any associated storage or handling charges.

6. Cancellations and Amendments

The Client may cancel or amend a booking by giving us written or electronic notice.

Where the Client cancels more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred, subject to a reasonable administration fee if applicable.

Where the Client cancels within 7 days but more than 48 hours before the scheduled service date, we may retain part or all of the deposit or charge a percentage of the quoted price to cover our costs and lost opportunity.

Where the Client cancels within 48 hours of the scheduled start time, fails to be present, or fails to provide access, we may charge up to the full quoted price to cover our costs.

Any request to change the date, time, or scope of the Services is subject to availability and our agreement. If we are unable to accommodate the requested change and the Client chooses to cancel, our cancellation terms will apply based on the original booking date and time.

We may cancel or reschedule the Services if circumstances beyond our reasonable control make it impossible or unsafe to carry out the work, including severe weather, road closures, vehicle breakdowns, accidents, or staff illness. In such cases, our liability will be limited to refunding any prepayments already received for the affected Services or rebooking for another mutually convenient date.

7. Client Warranties and Prohibited Items

The Client warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract and that there are no undisclosed third party rights over the Goods.

The Client agrees not to submit for removal or storage any items that are hazardous, explosive, flammable, illegal, perishable, or otherwise unsuitable for transport, including but not limited to gas bottles, fuel, chemicals, paint, firearms, ammunition, drugs, live animals, or plants requiring special conditions.

If such items are transported without our knowledge, we shall not be liable for any loss, damage, or delay arising from them, and the Client will indemnify us against any claims, damages, or costs that result.

8. Liability for Loss or Damage

We will take reasonable care in handling and transporting the Goods. Our liability for loss of, or damage to, the Goods while they are in our custody or control is subject to the limitations set out in this section.

We will not be liable for any loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of God, adverse weather, traffic conditions, road closures, war, terrorism, strikes, or acts or omissions of the Client or third parties.

We will not be liable for:

Loss or damage caused by inadequate or improper packing where the Client was responsible for packing.

Loss or damage to fragile items where the Goods were not sufficiently protected or were unsuitable for normal removal handling.

Loss or damage to the contents of boxes, bags, or containers not packed by us, unless there is clear external damage to the container itself caused by our negligence.

Loss or damage to goods of inherently fragile nature such as glass, china, artwork, or electronics, unless we have specifically agreed in writing to handle them with special arrangements.

Damage to internal or external property where access is restricted, awkward, or where the Client has insisted that Goods be moved in a particular way against our advice.

Our total liability for loss of or damage to Goods will, unless otherwise agreed in writing, be limited to a reasonable cost of repair or replacement, subject to a maximum aggregate amount that is proportionate to the fee paid for the Services. The Client is advised to ensure they have their own appropriate insurance cover for high value items.

We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

9. Claims and Time Limits

The Client must inspect the Goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to us at the time of delivery or within 24 hours of completion of the Services.

Any claim for loss or damage that is not reasonably discoverable at the time of delivery must be notified to us in writing as soon as reasonably practicable and in any event no later than 7 days after completion of the Services.

We may require the Client to provide reasonable evidence of loss or damage, including photographs and proof of value. The Client must give us a reasonable opportunity to inspect the alleged damage before any repair or disposal takes place.

If the Client fails to notify us of a claim within the specified time limits, we may not be liable for that loss or damage, except where the Client can show that it was not reasonably possible to comply with the time limits and that the claim has been made as soon as reasonably practicable.

10. Waste Regulations and Disposal

We are not a licensed waste carrier for general rubbish collection unless expressly stated as part of a separate service. Our removal services relate primarily to the transport of Goods from one location to another and not to the disposal of waste.

The Client must not use our Services to dispose of household refuse, construction debris, hazardous waste, or any materials that should be handled through appropriate authorised waste channels.

Where, by prior agreement, we remove items for disposal, the Client warrants that such items are non hazardous and suitable for lawful disposal. Additional charges may apply for disposal services, and these will be confirmed before the items are taken away.

The Client is responsible for complying with all applicable waste and recycling regulations and for any costs, fines, or penalties arising from incorrect disposal of items where such disposal was requested or directed by the Client.

11. Delays, Waiting Time, and Route

We will make reasonable efforts to attend at the agreed time and complete the Services within the estimated timeframe. However, all times are estimates and not guaranteed. We are not liable for any loss or expense incurred by the Client as a result of delays caused by circumstances beyond our reasonable control.

If we are kept waiting or are unable to commence work on arrival due to issues with access, packing, keys, or the actions or inaction of the Client or third parties, additional waiting time may be charged at our current hourly rate.

We may choose the route between collection and delivery locations at our discretion, taking into account safety, legal restrictions, and reasonable efficiency. If the Client requests a specific route that results in a longer journey or additional costs, these may be passed on to the Client.

12. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the matter with us as soon as possible so that we can attempt to resolve the issue. Making a prompt complaint does not in itself constitute a valid claim for loss or damage but enables us to investigate and, where appropriate, provide a remedy.

We will handle complaints in a fair and reasonable manner and may request further information or evidence from the Client in order to assess the matter.

13. Data Protection and Privacy

We will collect and process personal information about the Client as necessary to provide the Services, manage bookings, handle payments, and communicate with the Client. We will take reasonable steps to keep such information secure and to use it only for legitimate business purposes connected with our Services or as required by law.

By making a booking, the Client consents to such processing of their personal information. The Client may contact us to request details of the information we hold about them and to request corrections where necessary, in accordance with applicable data protection legislation.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and us in relation to the Services and supersede any prior understanding or arrangement.

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. You are advised to review this page periodically for the latest version.